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University of Idaho Extension

 

Physical Address:
E. J. Iddings Agricultural Science Laboratory
Room 52
606 S Rayburn St.
Moscow, ID

Mailing Address:
University of Idaho Extension
875 Perimeter Drive MS 2338
Moscow, ID 83844-2338

Phone: 208-885-5883

Fax: 208-885-6654

Email: extension@uidaho.edu

Google Maps

Barbara Petty

Email: extdir@uidaho.edu

UI Extension Publications and Multimedia

Gold Standard of Customer Relations




Product Details
Pub. Date: 2012
# 1548

View website >

This curriculum for small-business managers and their employees brings a unique approach to customer service based on research into effective customer-business interactions. It frames customer service as relationships between people's customers and sales staff, employees and managers, and the business and the community. The curriculum contains two workshops, one for delivery to adults and one for delivery to teens. Both come with detailed outlines for pre-workshop preparation by the instructor, a workshop checklist, script, PowerPoint slide show, activities, and supplemental materials. The material is particularly well suited for delivery to small businesses in rural areas. Authors: Grace Wittman, Steve Hines, Sarah Schumaker, Susan Traver

University of Idaho Extension

 

Physical Address:
E. J. Iddings Agricultural Science Laboratory
Room 52
606 S Rayburn St.
Moscow, ID

Mailing Address:
University of Idaho Extension
875 Perimeter Drive MS 2338
Moscow, ID 83844-2338

Phone: 208-885-5883

Fax: 208-885-6654

Email: extension@uidaho.edu

Google Maps

Barbara Petty

Email: extdir@uidaho.edu