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Gold Standard of Customer Relations

Product Details
ECS 008
Pub. Date: 2012
Last Reviewed: 2021

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This curriculum for small-business managers and their employees brings a unique approach to customer service based on research into effective customer-business interactions. It frames customer service as relationships between people's customers and sales staff, employees and managers, and the business and the community. The curriculum contains two workshops, one for delivery to adults and one for delivery to teens. Both come with detailed outlines for pre-workshop preparation by the instructor, a workshop checklist, script, PowerPoint slide show, activities, and supplemental materials. The material is particularly well suited for delivery to small businesses in rural areas.

Authors: Grace Wittman, Steve Hines, Sarah Schumaker, Susan Traver


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University of Idaho Extension


Physical Address:
E. J. Iddings Agricultural Science Laboratory, Room 10
606 S Rayburn St

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Phone: 208-885-7982

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